How your order gets to you, and what to do if something's not right.
Last updated: September 2026
We work with a small number of trusted suppliers, so delivery times vary slightly depending on what you order. If your basket contains items from more than one supplier, they may arrive separately.
Each Bienestar piece is made to order. Please allow 2–5 business days for production, followed by 3–7 business days for UK delivery. You'll get a shipping confirmation once your order is on its way.
These items are dispatched from our UK-based wellness supplier, typically the next working day, arriving within a few business days after that.
We currently ship within the United Kingdom. If you're outside the UK and would like to order, get in touch via our Contact page and we'll see what we can do.
As a UK online retailer, we honour your statutory rights under the Consumer Contracts Regulations 2013. Here's what that means in practice, alongside a few sensible limits for items we can't take back.
For most items, you have 14 days from the day you receive your order to change your mind and request a return, and a further 14 days to send the item back to us once you've told us. Refunds are issued within 14 days of us receiving the item back, to your original payment method.
For hygiene and safety reasons, the following can't be returned once opened or unsealed, unless faulty:
If something arrives faulty, damaged, or isn't what you ordered, we'll always put it right with a free replacement or full refund — including return shipping where applicable. Please contact us within 30 days of delivery with your order number and, ideally, a photo of the issue, and we'll sort it quickly.